1stgame FAQ - Common Questions & Answers
Answers to all your questions here - 1stgame Help Center
Popular Questions About 1stgame
1stgame is the most trusted betting platform for Bangladeshi players. We understand that new and experienced players may have various questions. The 1stgame FAQ page provides you with detailed information on registration, deposits, withdrawals, betting rules, bonuses and many more topics. We want to ensure your 1stgame experience is smooth and enjoyable.
This page contains answers to the most common questions about 1stgame. We regularly update this FAQ so you get the latest information. If you don't find your answer here, the 1stgame support team is ready to help you 24/7. Below are questions and answers organized into different categories to help you while using 1stgame.
All Questions
Registration
Payment
Betting
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Support
1stgame provides multiple customer support channels for your convenience, and our team is available 24/7. Live Chat is the fastest way - click the chat icon in the bottom right corner of the 1stgame website or app and a support agent will respond within 1-2 minutes. Live chat is available in both Bangla and English. Email Support: Write to support@1stgame.click - we usually respond within 4-6 hours. Email is best for complex questions or document submissions. WhatsApp: You can message the 1stgame WhatsApp number +880 18XXXXXXXX. Phone Support: For urgent matters, call the 1stgame hotline (number visible when logged into your account). Social Media: 1stgame is active on Facebook and Telegram - you can send messages. All support channels are active 24 hours every day of the week, and the 1stgame team can assist in Bangla.
Yes, 1stgame regularly hosts exciting tournaments and leaderboard competitions with huge prize pools. Monthly Tournaments: Every month 1stgame launches a major tournament with a total prize pool ranging from BDT 5,00,000 to BDT 10,00,000. The top 100 players win prizes. Rules: To participate in tournaments, you need to place qualifying bets with a minimum bet amount (usually ₹50 or ₹100). 1stgame awards points for each of your bets - the higher the bet amount and the bigger the odds, the more points. Your position on the leaderboard is determined based on points. Prize Distribution: 1st place typically gets BDT 1,00,000+, 2nd BDT 50,000, 3rd BDT 25,000, and the rest also receive attractive prizes. 1stgame credits prizes within 24-48 hours after the tournament ends. Special Events: 1stgame runs themed tournaments during big events like IPL, World Cup, EPL. Check the promotions page for active tournaments and subscribe to receive notifications from 1stgame.
Yes, 1stgame offers dedicated mobile apps for both Android and iOS that provide a faster and smoother experience compared to the website. Android App Download: Go to 1stgame.click in your mobile browser and find the "Download Android App" button on the homepage. The APK file will download (size approximately 25-30 MB). Before downloading, go to your phone Settings > Security > enable "Unknown Sources". Once the download is complete, tap the file to install. Installation will finish in 1-2 minutes and then you'll find the 1stgame app on your home screen. iOS App Download: Unfortunately, betting apps aren't directly available on the Indian and Bangladeshi App Store. However, the 1stgame website has a special link for iOS that lets you install a PWA (Progressive Web App). Go to 1stgame.click in Safari browser, tap the Share button and select "Add to Home Screen" - it will work just like an app. App Features: The 1stgame app offers full Bangla support, live betting, push notifications, quick login, and optimized performance.
An accumulator on 1stgame (also called parlay or multiple bet) is a powerful betting method where you combine multiple selections together and the potential winnings multiply. How to: Go to the 1stgame website or app and find your preferred matches. Click on your first selection (e.g., Man City to win @1.80) – it will be added to your bet slip. Then go to the second match and make another selection (e.g., Over 2.5 goals @1.60). Add a third, fourth, or more selections. 1stgame will automatically show the "Accumulator" option in the bet slip and calculate the combined odds (1.80 x 1.60 x others = total odds). Enter your stake amount and press "Confirm Bet". Example: You bet on 3 matches - @1.80, @2.00, @1.50 - total odds 5.40. If you bet ₹1,000 and all three win, you'll receive ₹5,400 (profit ₹4,400). But remember, in an accumulator all selections must win - if one loses, the entire bet is lost. 1stgame Bonuses: 1stgame gives extra bonuses (5% to 50%) on accumulators with 5+ selections.
1stgame requires KYC (Know Your Customer) verification for security and regulatory compliance. It keeps your account secure and makes withdrawals smooth. Required Documents: 1. Proof of Identity (one): National ID (NID), passport or driving license. Your photo, name, date of birth and number must be clearly visible on the document. 2. Proof of Address (one): Utility bill (electricity/gas/water), bank statement or government document showing your name and address. The document must be recent (within 3 months). 3. Payment Proof (optional): Screenshot or proof of the mobile banking or card you're using. How to Submit: Log in to 1stgame and go to "My Account" > "Verification" section. You'll find separate upload slots for each document type. Take photos of your documents with your phone (make sure the entire document is in frame and not blurry) or upload scanned copies. Format: JPG, PNG, or PDF. Maximum size: 5 MB per file. After submitting, the 1stgame team will review within 24-72 hours. Once approved, you'll receive an email and SMS. 1stgame may limit withdrawals until KYC is completed.
Withdrawing from 1stgame is simple and fast, but requires following certain conditions and steps. Withdrawal Requirements: Your 1stgame account must be verified (KYC completed). Your account balance must be at least BDT 500 or more. If you have used a bonus, wagering requirements must be met. Withdrawal Steps: 1. Log into 1stgame and go to "My Account" > "Withdrawal" section. 2. Select payment method (bKash, Nagad, Rocket, bank transfer). 3. Enter withdrawal amount. 4. Confirm your mobile banking number or bank account details. 5. Click the "Request Withdrawal" button. Processing Time: 1stgame usually processes withdrawals within 12-24 hours. VIP members receive theirs within 6-12 hours. bKash/Nagad/Rocket withdrawals are fastest. Bank transfers may take 2-3 business days. Limits: Minimum withdrawal BDT 500, maximum daily BDT 50,000 (Standard Account), higher for VIP Accounts. 1stgame charges no withdrawal fees, but payment provider charges may apply. Issue: If withdrawal doesn't happen within 24 hours, contact 1stgame support.
The 1stgame Refer-a-Friend program is a great way to earn extra bonuses. Both you and your friend receive rewards. How It Works: 1. Log into your 1stgame account and go to the "Refer" or "Invite Friends" section. 2. Copy your unique referral link or code (e.g: 1stgame.click/ref/YOUR123CODE). 3. Share this link with your friends via WhatsApp, Facebook, Messenger or SMS. 4. When your friend registers on 1stgame using your link and makes their first deposit (minimum ₹500), both you and they will receive a bonus. Bonus Amount: You will receive 25%-50% of your friend's first deposit. Example: If your friend deposits BDT 2,000, you get BDT 500-1,000 bonus. Your friend also receives the welcome bonus. No Limit: 1stgame lets you refer as many friends as you want. You'll receive a bonus for each successful referral. Terms: Your referral must be a new 1stgame user (no previous account). They must complete KYC. Referral bonus is usually added to your 1stgame bonus balance within 24-48 hours. You can track all your referrals on the "My Referrals" page.